Shipping policy

ORDER PROCESSING

Please allow 72 hours to process your order. Expect an email within the week to let you know your order is on the way! In case a product will not be in stock, you will be contacted by email and refunded.

STORE PICKUP - Orders can be picked up daily at our shop Unicorner Concept Store, 1A Route de Luxembourg, L7240 Bereldange, Luxembourg from 10am to 6pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.  When your order is ready for delivery, you will receive an email with real-time tracking information.

INTERNATIONAL SHIPPING

We offer international shipping to all the countries: Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Party Boutique is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at shop@thepartyville.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at shop@thepartyville.com.